{"id":1375,"date":"2022-02-16T13:15:25","date_gmt":"2022-02-16T13:15:25","guid":{"rendered":"https:\/\/www.smartsaleerp.com\/helpdesk\/?post_type=ht_kb&#038;p=1375"},"modified":"2022-08-22T10:45:39","modified_gmt":"2022-08-22T10:45:39","slug":"how-to-suspend-a-customer","status":"publish","type":"ht_kb","link":"https:\/\/www.smartsaleerp.com\/helpdesk\/knowledge-base\/how-to-suspend-a-customer\/","title":{"rendered":"HOW TO SUSPEND A CUSTOMER"},"content":{"rendered":"<ol>\n<li>In the SmartSale window, click on the FIND CUSTOMER icon.<\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/1-5.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1376\" src=\"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/1-5.png\" alt=\"\" width=\"150\" height=\"134\" srcset=\"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/1-5.png 150w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/1-5-50x45.png 50w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/1-5-60x54.png 60w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/1-5-100x89.png 100w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a><\/p>\n<ol start=\"2\">\n<li>In the search bar, search for the name of the customer<\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/2-5.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1377\" src=\"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/2-5.png\" alt=\"\" width=\"287\" height=\"84\" srcset=\"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/2-5.png 287w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/2-5-200x59.png 200w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/2-5-50x15.png 50w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/2-5-60x18.png 60w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/2-5-100x29.png 100w\" sizes=\"auto, (max-width: 287px) 100vw, 287px\" \/><\/a><\/p>\n<ol start=\"3\">\n<li>Click on the edit profile icon<\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/3-5.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1378\" src=\"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/3-5.png\" alt=\"\" width=\"1600\" height=\"900\" srcset=\"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/3-5.png 1600w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/3-5-600x338.png 600w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/3-5-200x113.png 200w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/3-5-768x432.png 768w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/3-5-50x28.png 50w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/3-5-1536x864.png 1536w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/3-5-60x34.png 60w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/3-5-100x56.png 100w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/a><\/p>\n<ol start=\"4\">\n<li>In the new window, go to OTHER<\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/4-3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1379\" src=\"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/4-3.png\" alt=\"\" width=\"258\" height=\"62\" srcset=\"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/4-3.png 258w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/4-3-200x48.png 200w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/4-3-50x12.png 50w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/4-3-60x14.png 60w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/4-3-100x24.png 100w\" sizes=\"auto, (max-width: 258px) 100vw, 258px\" \/><\/a><\/p>\n<ol start=\"5\">\n<li>Check the Suspend customer tick box and then click on Update to suspend the customer.<\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/5-2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1380\" src=\"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/5-2.png\" alt=\"\" width=\"855\" height=\"405\" srcset=\"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/5-2.png 855w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/5-2-600x284.png 600w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/5-2-200x95.png 200w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/5-2-768x364.png 768w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/5-2-50x24.png 50w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/5-2-60x28.png 60w, https:\/\/www.smartsaleerp.com\/helpdesk\/wp-content\/uploads\/2022\/02\/5-2-100x47.png 100w\" sizes=\"auto, (max-width: 855px) 100vw, 855px\" \/><\/a><\/p>\n<p><iframe loading=\"lazy\" title=\"HOW TO SUSPEND A CUSTOMER\" width=\"643\" height=\"362\" src=\"https:\/\/www.youtube.com\/embed\/1g_MEq4fvas?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the SmartSale window, click on the FIND CUSTOMER icon. In the search bar, search for the name of the customer Click on the edit profile icon In the new window, go to OTHER Check the Suspend customer tick box and then click on Update to suspend the customer. &nbsp;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[3],"ht-kb-tag":[116],"class_list":["post-1375","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-how-to-guides","ht_kb_tag-suspend-a-customer"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-json\/wp\/v2\/ht-kb\/1375","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-json\/wp\/v2\/comments?post=1375"}],"version-history":[{"count":1,"href":"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-json\/wp\/v2\/ht-kb\/1375\/revisions"}],"predecessor-version":[{"id":1381,"href":"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-json\/wp\/v2\/ht-kb\/1375\/revisions\/1381"}],"wp:attachment":[{"href":"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-json\/wp\/v2\/media?parent=1375"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-json\/wp\/v2\/ht-kb-category?post=1375"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.smartsaleerp.com\/helpdesk\/wp-json\/wp\/v2\/ht-kb-tag?post=1375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}