Seamless Management of Spas & Salons
In this client-based industry, no business owner wants to have big holes in their calendar.
Making sure customers are satisfied with services provided is almost and always at the prime for every manager. But it’s easy to lose sight of other important aspects of your business that go a long way to provide that exceptional service that separates your business from the rest. The ability to keep track of daily activities, staying ahead in addition to playing an oversight role in maintaining client relationships is very key in ensuring the success however can be overwhelming, particularly in this industry.
SmartSale ERP provides all the tools you need to manage all aspects of your business – everything from managing appointments and staff, receiving payments right down to growing your customer base. Customer-centric, it has features enabling you to be in tune with what your customers’ needs might be. With this you can:
- Receive bookings
- Be informed of client sessions and appointments
- Keep regular contact with your customers via emails and text messages
- Easily track customer’s appointment history and preference
- Easily keep track of your sales, running expenses and profits
Customers can select from a range of services, preferred date and time, duration as well as, a specific staff can be easily assigned to the customer:
This allows customers to get the best possible in‑person experience in addition employee schedules that are in sync with your calendar.
Our integrated POS allows you to check out your customers effortlessly, similarly with customer profiles integrated you can track customer purchases over time, accept multiple payment types and analyse all your transactions.
Our in-built report and analytic tools provides actionable insights to your business. It allows you to monitor and assess key performance of your business such as bookings, subscriptions, sales, expenses, purchase patterns, stock etc. Moreover our SmartSale CRM provides hearty profiles and reports to aid in build better relationships with your new and existing customers. With this you can:
- Increase customer engagement
- Have effective marketing drives
- Track customer referrals.
- Increase customer and member subscription base
More so, multiple branches can be easily managed using our CloudSync feature..
This allows you to view, manage and be informed of sales and other transactional activities occurring at your other branches from anywhere in the world. Our in built dashboard allows you to get real time information.